Friction and serendipity boosting.

I have just spent an excellent evening with a group of Berlin-based facilitators (bound together by their work with, academics and activists who are visiting Malmö and Copenhagen to look at social innovation, civic engagement and participatory processes.

A recurrent theme in our discussions was how to measure the success of participatory processes; and also which indicators are relevant. Whether process or result is king depends on the reason for running a participatory process. We agreed that some degree of friction is useful as it drives the process forward and destabilises orthodoxies.

Finally my favourite term of the evening was

serendipity boosting


Thanks to Fredrik Björk for organising this evening.

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